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FAQ

Questions, answered

Booking, airport pickups, rates and vehicles. Still wondering about something? Call or WhatsApp (872) 292-9998. A real person answers 24/7.

Instant prices · All-inclusive · Free cancellation up to 3 hours before pickup

Booking

How do I book a ride?

Online in under a minute: enter your pickup and drop-off, choose a Luxury Sedan or Premium SUV and see your price instantly. You can also call or WhatsApp us at (872) 292-9998 any time. We answer 24/7.

How far ahead should I book?

Most rides can be arranged with as little as an hour's notice, often 30 minutes for downtown and airport pickups. Booking ahead guarantees availability, and we take requests 24/7 at (872) 292-9998.

Will I get a confirmation?

Yes. Every reservation is confirmed by text or email with your chauffeur's details before pickup.

What's the fastest way to reach you?

Call or WhatsApp (872) 292-9998. A real person answers 24/7. For corporate accounts and event planning, email [email protected].

What is your cancellation policy?

Cancel free of charge up to 3 hours before your pickup. Inside 3 hours, the minimum fare may apply.

Airport

Do you track my flight?

Yes. We follow your flight in real time and adjust the pickup automatically, so whether you land early or late your chauffeur is there. A delayed flight costs you nothing extra.

Where does my chauffeur meet me at O'Hare or Midway?

Your choice: curbside as you walk out, or meet & greet inside the terminal ($50, with up to an hour of wait included), where your chauffeur waits at baggage claim with a name sign and helps with your bags.

How much wait time is included?

Airport pickups include 30 minutes of wait time; after that it is $1 per minute. Because the pickup is timed to your actual landing, the clock rarely matters.

Do you have flat rates to O'Hare and Midway?

Yes. Rides between Chicagoland and O'Hare or Midway are all-inclusive flat rates. The price you are quoted is the price you pay, whatever the traffic.

Rates

Are your prices all-inclusive?

Yes. Prices include the vehicle, chauffeur, fuel, tolls on standard routes and taxes. Gratuity is at your discretion.

How are rides that are not airport transfers priced?

Airport transfers use flat rates by zone. Other rides are priced by distance with a minimum per vehicle class, and the booking page works it out instantly. An extra stop on the way is $25.

Vehicles

What is the difference between a Luxury Sedan and a Premium SUV?

A Luxury Sedan (BMW, Mercedes-Benz, Cadillac or similar) carries up to 3 passengers and suits airport runs and meetings. A Premium SUV, including the Cadillac Escalade and Lincoln Navigator, carries up to 6 passengers and 5 bags, for families, groups and the grandest arrival.

Which vehicle should I book for the airport with luggage?

One or two travelers with standard bags fit comfortably in a Luxury Sedan. Three or more passengers, or oversized luggage, golf clubs or skis, should book a Premium SUV.

Do you have child seats?

Yes. Forward and rear-facing child seats are $30 per seat. Request them and note the ages when you book.

Can I ask for a specific vehicle?

Yes. Beyond our two classes we can source a wide range of high-end vehicles, like the 2027 Lincoln Navigator, the Cadillac Escalade or a Sprinter. Tell us what you have in mind and we will confirm what is available for your date.

Corporate and private

Do you offer corporate accounts?

Yes. Corporate clients get priority dispatch, a single point of contact, consolidated monthly billing and consistent chauffeurs who learn their preferences.

How discreet is the service?

Complete discretion is standard. High-profile clients across Chicago trust our chauffeurs, and what happens in the car stays in the car.

Can an assistant book for someone else?

Yes, most of our corporate rides are booked by assistants. We confirm every detail by email or text and send pickup notifications, so you always know your principal is on the way.

Coverage and hours

What areas do you serve?

All of Chicagoland: downtown Chicago, the North Shore (Evanston, Wilmette, Winnetka, Glencoe, Highland Park, Lake Forest, Northbrook and neighboring suburbs) and both O'Hare and Midway. Longer trips across Illinois, Wisconsin and Indiana are available on request.

Do you go outside Chicagoland?

Yes. Longer trips across Illinois, Wisconsin and Indiana are available on request. Send the details with the quote form or call us.

Are you available 24/7?

Yes, around the clock, including holidays. Early-morning departures and late-night arrivals are our specialty.

Are your chauffeurs licensed and insured?

Yes. Every chauffeur is professionally licensed, background-checked and fully insured, with more than 30 years of combined experience behind the wheel.

Weddings, groups, long trips

Planning something bigger?

Tell us the date, the pickup and how many people are riding. Your details open in WhatsApp, ready to send to us. Nothing is sent until you press send.

Prefer to talk? Call (872) 292-9998. We answer 24/7.